Warranty and Shipment
RDA Gems proudly stands behind the superior quality of our products and offers a free lifetime warranty. We are deeply invested in your complete satisfaction. In the event that the sapphire or jewelry does not meet the documented standards, we offer to replace it for another stone, or a full return of your payment. In the case that you make a claim under this warranty, we will try to resolve your claim in an amicable fashion, inspect the product and conduct an evaluation to assess your claim. Please contact our office if you have questions or would like to return your item for any of our free warranty services. This warranty is subject to the conditions stated above.
RDA Gems offers fast, 14-day shipping to anywhere at clientâs cost. (Also delivery might be faster, depending on where you are located). Furthermore, you can rest assured that all items are securely packaged and fully insured while being delivered to your home or office.
For your protection, RDA GEMS always:
1. Insures and registers all items for their full value.
2. Uses only Malca Amit, Fed Ex, Post of Israel, DHL etc. services for the fastest and safest delivery of high value packages.
3. Requires that all deliveries must be made to a physical business or home address only.
4. Prohibits delivery to P.O. Box addresses.
5. Requires an adult to sign for the package.
We will only ship to a confirmed address, and all client details must match with your credit card authorization information. If you pay by credit card and need your shipment sent to a non-confirmed billing address, you can arrange to add an alternative confirmed address.This requires you to call your credit card company and provide them with your alternative confirmed address.
Only after you arrange this with your credit card company can we ship to a non-billing address. Once you have possession of any item you are fully responsible and liable for its value and safe keeping. It is not insured by us after you have signed for it by the shipping carrier.
At RDA Gems we care about your satisfaction and stake our reputation behind every item we sell. If you are not completely satisfied with your purchase, you may return it to our offices within 14 days of the cancellation notice being received.
Additional Terms and Conditions:
The product must be returned in its original package, and must be intact, undamaged, and unused.
Items returned must be in the same new condition as they were when they were delivered to you. We will not accept damaged items.
It is impossible to return a product for which special installation and/or construction and/or customization was performed, without the Company's special approval.
In order to prevent potential theft, please do not label the shipping package with words that may allude to its contents (such as gems sapphire jewelry etc.) also do not state price of an item. We also advise that you do not declare to any customs or shipping clerk the precise nature of the contents you are sending. In case of returning product the customer will have to pay all transportation and delivery costs.
Insurance coverage will be added on returned items.
Also in case of refusal of order, or customer changed his mind after paying, cancellation fees will be applied in equivalent of 15% from the price.